Privacy Policy
Effective Date: [Insert Effective Date]
Haven Outdoor Lighting (“Haven Outdoor Lighting,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, havenlandscapelighting.com, submit a form, upload an image, request a quote, or otherwise interact with us.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
First name
Last name
Email address
Phone number
Property or project details submitted through our forms
Images uploaded through our website forms
Any other information you choose to include in a message or form submission
We may also collect certain information automatically when you visit our website, including:
Browser type
Device type
Pages visited
Time spent on pages
Referring to pages or links
General location information based on your IP address
Cookie and analytics information
Other website usage and performance data
2. How We Use Your Information
We may use the information we collect to:
Respond to your inquiry
Provide quotes, estimates, or project recommendations
Contact you about your landscape lighting project
Create or provide lighting preview renderings
Review the uploaded images of your property
Improve our website, services, and customer experience
Understand how visitors use our website
Maintain website security and functionality
Send follow-up communication related to your inquiry or project
Comply with legal obligations
We do not use your personal information for unrelated purposes without your permission.
3. Uploaded Images and AI-Assisted Lighting Previews
If you upload an image through our website, we may use that image to review your property, prepare lighting recommendations, create landscape lighting preview renderings, provide a quote or estimate, and communicate with you about your project.
To create these previews, we may process uploaded images using third-party technology providers, including artificial intelligence tools such as OpenAI/ChatGPT.Uploaded images may include visible details such as your home exterior, landscaping, driveway, vehicles, house numbers, or other items shown in the photo. Please avoid uploading images that include people, license plates, documents, or sensitive personal information.
We use uploaded images only for purposes related to your inquiry, lighting preview, quote, project planning, customer communication, and service delivery. We do not sell uploaded images. We do not use uploaded images for unrelated marketing purposes without your permission.
Third-party service providers may process uploaded images according to their own terms, privacy policies, and data practices.
4. Cookies and Website Analytics
Our website uses cookies and similar technologies to help the website function, improve the visitor experience, and understand how visitors use the site.
We use Google Analytics to collect information about website traffic and usage. Google Analytics may collect information such as pages visited, time spent on the website, device and browser information, approximate location, and other usage data.
We also use Squarespace to host and operate our website. Squarespace may use cookies and similar technologies to provide website functionality, security, analytics, and performance features.
You can control or disable cookies through your browser settings. You may also see a cookie banner on our website that allows you to manage certain cookie preferences.
5. How We Share Information
We may share information with trusted third-party service providers that help us operate our website, respond to inquiries, provide services, and create lighting previews.
These third parties may include:
Squarespace, for website hosting, forms, cookies, and website functionalityGoogle Analytics, for website traffic and usage analyticsOpenAI/ChatGPT or similar AI tools, for image processing and lighting preview creationEmail providers, for receiving and responding to form submissionsFuture business software providers, such as CRM, scheduling, quoting, file storage, or payment toolsWe may also disclose information if required to do so by law, legal process, government request, or to protect our rights, safety, customers, or business.
We do not sell your personal information.
6. Marketing Use of Images
We will not use uploaded customer images for public marketing, advertising, social media, portfolio examples, website galleries, case studies, or testimonials without your permission.
If we would like to use your project images for marketing purposes, we will request your consent separately.
7. Data Retention
We keep personal information and uploaded images only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, preparing estimates, providing lighting previews, completing projects, maintaining business records, resolving disputes, and complying with legal obligations.
When information is no longer needed, we may delete it, anonymize it, or securely retain it as part of normal business records where appropriate.
8. How We Protect Information
We take reasonable steps to protect the information we collect from unauthorized access, loss, misuse, or disclosure.
However, no website, online form, email system, or internet-based service can be guaranteed to be completely secure. Please use caution when submitting information online and avoid uploading images that contain sensitive personal information.
9. Your Choices and Privacy Rights
You may contact us to request that we update, correct, or delete personal information you have provided to us, subject to any legal, business, or recordkeeping obligations that may apply.
Depending on where you live, you may have certain privacy rights under applicable law, such as the right to access, correct, delete, or receive a copy of certain personal information. We will respond to applicable privacy requests as required by law.
To make a privacy request, contact us using the information listed below.
10. Children’s Privacy
Our website and services are intended for homeowners and adults seeking landscape lighting services. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
11. Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page.
Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, you can contact us at: Haven Outdoor Lighting
Website: havenlandscapelighting.com
Email: cphelps@havenlandscapelighting.com
Phone: [Insert Business Phone Number]
Mailing Address: [Insert Business Mailing Address]